Acumen Fiscal Agent Information Site

Demand + BBB Summary

This page provides neutral summaries of the formal demand process and the Better Business Bureau (BBB) complaint referenced elsewhere on this site.

Summaries are intended for readability and do not replace the underlying documents.

Formal demand for payment

• A written demand for payment was issued after earlier resolution attempts.
• The demand identified the unpaid service period and requested reconciliation.
• A specific business-day response deadline was stated.
• Demand letters were delivered via certified mail to multiple offices.

Response status

• The stated response deadline elapsed.
• No substantive response resolving payment was documented by that deadline.

Better Business Bureau complaint

• A complaint was submitted to the Better Business Bureau.
• The BBB acknowledged the complaint and assigned an identification number.
• The complaint was forwarded to Acumen for response.

BBB communications

• The BBB later indicated that no response had been received within its timeframe.
• A subsequent message from Acumen was forwarded indicating the matter was considered closed.
• No payment or reconciliation was documented as part of that communication.