This website provides general consumer information regarding experiences reported by caregivers and families involving Acumen Fiscal Agent, a fiscal management services agency (FMSA) used in Consumer Directed Services (CDS) programs.
The purpose of this site is education, transparency, and awareness for caregivers, consumers, and families navigating CDS payroll and fiscal agent systems. It is not intended to accuse, disparage, or make legal conclusions about any company.
Caregivers working under Consumer Directed Services programs often rely on fiscal agents to process payroll, manage time entry, and distribute authorized funds. When issues arise, caregivers may experience significant financial hardship while trying to understand available options and remedies.
Acumen Fiscal Agent administers payroll and related administrative functions for Consumer Directed Services (CDS) programs, including those administered through Medicaid managed care organizations.
Fiscal agents do not typically authorize services. Instead, they process payroll based on approved service plans, authorized hours, and time and attendance reporting.
For corrections, clarifications, or to request review of factual information presented on this site, please contact: